Shipping & Return Policy

We want you to love your purchase, but if you’re not completely satisfied, we’re here to help. Please review our return policy below.

• Eligibility for Returns: We accept returns on most products within 30 days of purchase. To be eligible for a return, items must be unused, unopened, and in their original condition.
• Non-Returnable Items: For health and hygiene reasons, we cannot accept returns on certain products, including opened or used skincare, makeup, and haircare items. Please ensure your items are in their original, sealed packaging before returning them.
• How to Return: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with a return authorization and instructions.
• Return Shipping: Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service for returns.
• Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
• Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected]

We will resolve the issue by offering a full refund or sending you a replacement at no extra cost. Please provide images of the damaged item and packaging for our reference.

Contact Us
If you have any questions about our shipping or return policy, please don’t hesitate to reach out to our customer service team at [email protected]. We’re happy to assist you!

Thank you for shopping with Favem Beauty Store!